Privacy Policy

Effective Date: 2025/26

TrueLabs ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, or contact us.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Who We Are

TrueLabs operates an online store supplying products intended strictly for research purposes.

For privacy-related questions, contact:

📧 health@truelabs.me
📱 WhatsApp: +61 481 835 854

2. Information We Collect

We collect only information reasonably necessary to operate our website, process orders, and provide support.

A. Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Order history

• Messages or support enquiries

B. Automatically Collected Information

When you browse our website, we may collect:

• IP address

• Browser type

• Device type

• Approximate location (country/state level)

• Pages viewed

• Referral source

• Date/time of access

C. Payment Information

We do not store full payment card details. Payments are securely processed by third-party payment providers.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Send order confirmations and service updates

• Provide customer support

• Detect fraud, abuse, or suspicious activity

• Maintain website security

• Improve website functionality and customer experience

• Meet legal, tax, and accounting obligations

We do not sell your personal information.

4. Lawful Basis / Privacy Principles

Where applicable, we process personal information because it is necessary to:

• Perform a contract with you (your order)

• Comply with legal obligations

• Protect legitimate business interests (fraud prevention, security, operations)

• Act with your consent where required

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies for:

• Shopping cart functionality

• Secure login sessions

• Checkout performance

• Fraud prevention

• Basic analytics

We aim to minimise unnecessary tracking.

You may disable cookies in your browser, but parts of the website may not function correctly.

6. Sharing Your Information

We may share limited personal information with trusted third parties only where necessary:

• Payment processors

• Shipping carriers and logistics providers

• Website hosting and infrastructure providers

• Security and fraud prevention providers

• Professional advisers (legal/accounting if required)

• Government or regulatory authorities when legally required

We do not rent or trade customer data.

7. International Data Transfers

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data Retention

We retain information only as long as reasonably necessary for:

• Order records

• Warranty/support history (if applicable)

• Fraud prevention

• Tax and accounting obligations

• Legal compliance

When no longer required, data is deleted or de-identified where practical.

9. Security

We implement reasonable technical and organisational safeguards, including:

• HTTPS / encrypted website connections

• Restricted admin access

• Secure payment integrations

• Software and platform maintenance

• Monitoring for suspicious activity

No online system is completely risk-free, but we take security seriously.

10. Your Rights

Depending on your location and applicable law, you may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of information (subject to legal obligations)

• Restriction or objection to certain processing

• Withdrawal of consent where consent applies

To make a request, contact us.

11. Marketing Communications

If you opt in to receive promotions or updates, you may unsubscribe at any time using the unsubscribe link or by contacting us.

Transactional emails relating to orders may still be sent.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. Children

Our website and products are not directed to children. We do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

15. Contact Us

For privacy requests or questions:

TrueLabs
📧 health@truelabs.me
📱 WhatsApp: +61 481 835 854